Harvard Kennedy School, USA
A chatbot which provides a safe space for adolescents to seek mental health and gender-related help and resources.
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What percentage of chats are automated (chat bot)? How are chats supervised?
If there are human responders how are they trained/vetted?
Do underserved adolescents readily have access to connected electronics/tech?
Thank you for your question Ms. Nakagawa. Please find below our response. Please let us know if any additional information is required. % automation: In our pilots, we tried to implement a fully automated chatbot with Rasa Natural Language Processing. It could handle chitchat and also deliver the required content in a conversation. Each block of conversation was a flow that we had specified for the chatbot to refer to, while holding a conversation with the user. However in the future we aim for Wulu to be 90% automated. We want children to access professional mental health counselors through Wulu.… Read more »
Great view on gender equality. How could this be reapplied beyond India?
Thank you Dr. Goldstein. Please find below our response to your question – The challenges we have highlighted are universal and prevalent across the world. Our solution can be reapplied beyond India by making it relevant for a particular demographic. Our content is developed in two parts. One is robust research in behavioral and cognitive psychology and the other is extensive field visits to understand the priority pain points of adolescent children. To scale up beyond India, we would need to invest in the latter – primary research with children and make our solution context and demographic specific. While our… Read more »