Click here to add your own textJen leads User Experience (UX) research for privacy products at Facebook and works to understand the UX of Facebook in emerging markets. Jen specializes in eye tracking, usability testing, survey design, and UX for older adults. Prior to Facebook, Jen formed and led the UX team at Fors Marsh Group, she completed a post-doc at the US Census Bureau, and she studied cognitive aging and lifestyle factors, such as bilingualism and piano playing that promote healthy cognition in old age at the Cognitive Aging Lab at the Catholic University of America. In addition to being a skilled UX researcher and practitioner, Jen specializes in experimental design and quantitative analysis.

Jen has presented research at numerous national and international conferences and publishes in peer-reviewed journals. She is co-author/editor of Eye Tracking in User Experience Design (2014) and Usability Testing for Survey Research (forthcoming, 2016). Jen has served on American Association for Public Opinion Research (AAPOR) boards for several years – currently as Membership Chair for the Pacific chapter (PAPOR) and previously as Program Chair and President for the DC chapter (DC-AAPOR). She has also served on User Experience Professionals Association (UXPA) boards for several years – currently as the Director of Marketing and Communications for the International UXPA, and previously President, Vice President, and Conference Chair for UXPA-DC. She often works with organizations and the community to organize events to help the UX community share knowledge.

Jennifer received a Ph.D. and M.A. in Applied/Experimental Psychology from The Catholic University of America and a B.A. in Psychology from Central Connecticut State University. Jen is a recent transplant to the Bay area and is thoroughly enjoying the weather, the people, and the cable cars.